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Privacy Policy

Last updated: 11 April 2026

1 Stop Insulation ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

  • Name (first and last)
  • Phone number
  • Email address
  • Property address and postcode
  • Details about your insulation requirements
  • Photos of your property (if uploaded via our quote form)

We also collect non-personal information automatically through cookies and analytics tools, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your personal information to:

  • Respond to your quote requests and enquiries
  • Provide insulation installation and removal services
  • Communicate with you about your project
  • Send follow-up communications related to your enquiry
  • Improve our website and services
  • Comply with legal obligations

We will not use your personal information for purposes unrelated to our services without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers: such as our form processing provider (Formspree) to facilitate quote submissions
  • Analytics providers: such as Google Analytics to understand website usage
  • Advertising platforms: such as Google Ads for conversion tracking and remarketing
  • Legal authorities: if required by law or to protect our rights

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and measure the effectiveness of our advertising. These include:

  • Google Analytics (GA4): to understand how visitors use our website
  • Google Ads: to track conversions from our advertising campaigns

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiry data is retained for up to 24 months to facilitate follow-up and service delivery.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites (e.g., Google Reviews, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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